Shipping policy
Shipping policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Currently we only ship orders within the UAE
Local delivery
Free local delivery is available for orders over AED 100 within the UAE (except for bulky items/shipments & remote areas). For orders under AED 100, we charge AED 15 for local delivery. For remote areas 30AED will be charged at checkout.
Bulky shipments rates are applied for any order exceeding the weight of 10kg. Delivery charges for bulky items are calculated at checkout and are usually on case by case basis.
Our fulfilment partner will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
International Shipping
Currently we only ship within the United Arab Emirates
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@dxbanimal.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please refer to our Store’s return policy page.
We accept returns up to 3 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at info@dxbanimal.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@dxbanimal.com.